All our lines are available on WhatsApp. We are social on twitter @cartbaba Instagram @cartbaba, facebook @cartbaba. You may fill out a contact form as well to reach us via email.

Full prepayment is required on all orders. Our bank details can be found on your online invoice or you may call us to get the details.

We have currently suspended wholesale due to unstable Forex. We will update this link once we begin offering wholesales again. You may however choose to become a registered affiliate.

We allow pick up of only heavy items larger than 10kg. An appointment has to be scheduled with one of our staff. We do not accept cash payment at pick up, our pick up times does not exceed 3pm on any day you arrange with us.

Yes, we are finally happy to provide this service within Lagos only. Please call any of our lines to schedule assembly of your cribs and gears for a fee. You can request our written contract for review prior to scheduling your appointment.

Items reported damaged by customer either by weather, handling or storage will be reviewed on a case by case basis. Generally, compensation will vary depending on product and circumstances. Please report any issue to us promptly within your return window.

We understand that you may not set up your gears immediately when you purchase them. We implore you to do so within 30 days. Complains of loss or missing part will not be borne by Cartbaba beyond 30 days. This is simply because manufacturers mostly provide replacement parts for free only within specific timeframe and we may actually not have your specific gear design in stock any longer. If we will be providing you replacement part beyond 30days, there will be a charge associated and cost of delivery will be borne by the customer

In the event that we hold your money with us for one reason or the other, we implore you to keep evidence of credit balance for your future use. Such evidence can be in form of : credit note, chat exchange showing Cartbaba’ information or your personal receipt with date of bank payment to do a trace. We also request that you do not delay using your store credit beyond 180 days. Any credit beyond 180 days will be forfeited. If you feel like you will not be able to meet this requirement, please ask us for refund. We will process your refund based on our refund policy.

If we offer layaway on any product(s), the terms is mostly 2-4weeks. We will communicate the maturity date with you at the time of your purchase. It is the customer’s responsibility to remember the maturity date and pay in full. A 50% deposit is mostly required with balance paid in full by maturity date. Failure to meet layaway maturity deadline will attract minimum NGN2000 charge. Similarly, a NGN2000 charge will be applied if customer decides to cancel layaway or change items within Layaway.

We will occasionally carry products that have manufacturer warranty. To file a warranty claim, you must present us a copy of your original receipt. bank statements, email or chat evidence will not be accepted. We will test your product and follow applicable warranty protocol as necessary. Customers will be responsible for the 2 way delivery cost of the product.